When purchasing goods at Lloyd online store:

You are entitled to return the ordered goods within 14 days. EUROSKOR LATVIA LTD guarantees refund or replacement of the returned goods, if you have preserved the initial quality as it was at the moment of ordering the goods. When returning or changing the product, buyer is responsible for shipping charges. The returned footwear shall not be worn, tatty, washed or otherwise damaged.

  • In order to receive refund, fill in the document aplication1, scan or take a picture of it and send it to the e-mail address

Return the goods to a salesperson at Lloyd store or send it by mail to EUROSKOR LATVIA LTD (also attaching the original application and bill of lading):


Saltoniškiu g. 9 Vilnius

When we will receive the returned goods, you will receive refund in your bank account within 10 business days.

If you have any questions about returning of goods ordered at the online store, send an e-mail to or call to Lloyd online store: +370 69904766

When buying goods in a store

If the goods are defected and you want to repair, replace them or receive refund, present the purchase receipt and return the goods at Lloyd store, where the salesperson will ask you to fill in the claim application. The receipt copy, a payment order from online banking, or order affirmation from your e-mail will not be considered as a proof of purchase, on the basis of which you can return the goods. Your application will be examined and answered by an expert within 15 working days.

The claim application may be submitted within 2 years since the day of the purchase of goods.